You have to exit the game and paste the shot into paint--then save. I usually just use the windows key on my keyboard to get back to the taskbar to open paint, paste the screenshot, and save.
The errors I just read are indicative of problems that can't be fixed by a spellchecker or even Microsoft Word's grammar check (which is pretty weak anyway).
Okay, a little point blank and it doesn't flow (or read fluently). Here is a better way to write this.
Had to wipe my hard drive due to a cookie changing my password.
I only have one account on this computer, and I did ask for technical support and the only way to get it back was to wipe me computer and let the recovery drive do its job.